| |
|
These FAQs are provided by our users and answered by
our technical staff. If your inquiry is not included
among the following questions/answers you can send us
your question or comment through the ::
feedback page.
|
| |
|
:: Questions
|
|
|
 |
How do I
obtain neosmt? |
 |
| |
Follow
these steps:
1. Enter the Download Center
2. Select the Neos version you want to download
(we recommend the last update)
3. Complete the download form. In order to download
the product you must accept the End User License
Agreement.
4. Download it to your PC.
|
|
|
|
|
|
How do I install
neosmt? |
|
| |
Double
click on the install.exe
file and follow the instructions of the installation
program |
|
|
|
|
|
What shall
I do upon the event of any problem during Neos installation? |
|
| |
Check
the following steps:
1. Make sure you have closed all the other
programs while installing Neos. Sometimes, the fact
of running other programs may affect the correct
installation of the product.
2. Make sure you have all the necessary licenses
for installing the application if you are running
Windows NT 4.0, Windows 2000 or Windows XP. If you
doubt of having the proper licenses, contact the
the system administrator to obtain more information.
3. Make sure that your PC has the minimum requirements
for the installation of Neos. If you are a registered
user of the technical support of Neos, you can send
us a message to soporte@neosmt.com
IMPORTANT: if you
are not registered to the Neos technical support
service, your message will probably not be replied.
|
|
|
|
|
|
How do I uninstall neosmt? |
|
|
| |
Follow
these steps:
1. Close the program
2. Click the Windows Start
button, select configuration and then the control
panel
3. Click twice the REMOVE
PROGRAMS icon in the control panel window.
4.Select neosmt from the list and click remove. |
|
|
|
|
|
How do I create
in a new account? |
|
| |
In
order to use neos you have to register an account
in a Jabber server. In order to do this, follow
these steps:
1. As soon as you start running the program,
a window named “Profiles” will open,
in which you must enter
the name of the new profile.
2. Click the register
button in the main window
3.In the register account window, complete the
entry fields, then select one of the two options:
a)To create an account select “I
want to create a new jabber account”
b)If you already have a jabber account and want
to use it, select “I
already have a jabber account which I want to
use”.
Select the server where you want to create the
account from the server drop down list. (ie: jabber.org).
If you already know the server name, you can enter
it manually. Enter a user’s name and a password
in the corresponding spaces. Write the password
again in password configuration.
Once you have finished these steps, the account
will be automatically created (for point a); otherwise
(point b), it will be registered to the server
where it already exists. From now on, neos will
be ready to be used.
|
|
|
|
|
|
How do I add
a new contact ? |
|
| |
Follow
these steps,
To add a new contact:
1.Click the Add button
which is on the right bottom side of the main window.
The add contact window
will be opened
2.In the add contact
window select the instant messaging network to which
the user belongs. Then select the user’s identification
depending on the selected IM service (i.e.: for
ICQ users, it is a number; for the MSN users, it
is an e-mail address, etc.)
To add a new contact through
searching:
1.Click the search
button which is in the left bottom side of the
main window. The services'
window will open.
2.In the services’
window, select the instant messaging network in
which you want to search (ie: ICQ Transport).
Then click the search
button and the search window will open.
3.In the search window, enter the criteria by
which you want to search: name,
last name, nickname.
|
|
|
|
|
|
How do I obtain
my contacts from other messengers ? |
|
| |
Your
jabber server must have the corresponding transport
installed in order to use the
neos with your account from other instant
messaging networks such as ICQ, MS Messenger, Yahoo.
Neos automatically
detects which transports are available on the server
and provides the corresponding user interface for
its configuration.
Follow these steps:
1. Click the search
button which is on the left bottom side of the window.
A window called services
will open
2. In the services
window select the network in which you want to search
for the contacts (i.e.: ICQ) and then, click the
search button. From this window, you can search
people from other networks or register a new transport
which will be a link between the Neos and the other
messengers (there will be a program for messenger).
By means of this transport, one can start a session
with users of other networks.
3. When registering a transport to another network,
you will have to enter the user id and password
that you have in that network. Once you have done
this, click the register
button. The contacts of the selected messenger will
automatically be added to your Neos
contact list; therefore, you will be able to establish
sessions with them.
IMPORTANT: if the
network you are looking for is not on the list
or the corresponding button is not in use, this
may be due to the fact that the transport to that
network is not being run in your Jabber server.
Therefore, try this: type the server’s name
in the services window and click the browse
button to look for this program.
|
|
|
|
|
What is a
profile? |
|
| |
It
is the way by which the application identifies a
user with all his/her configuration and preferences.
Therefore, the “user’s profile” is
the configuration of the messenger’s account
(user + password, of a jabber server) plus the secondary
configuration or additionals such as the “Gatekeeper”,
the alarm preferences, the language, etc.
|
|
|
|
|
Could it be
more than one profile? |
|
| |
YES.
The user can create the number of profiles that
he/she desires, but only one active profile can
be run at the time.
|
|
|
|
|
How can I
create a profile ? |
|
| |
In
order to create a profile, follow these steps:
1.Click the button identified with the symbol
“>>”
in the main menu, which is on the top right side
of the contact list.
2.Select the Tools
option in the displayed menu; select the Profiles
option in the displayed sub menu. A new window
for the administration of
profiles will be displayed.
3.Click the menu button of the administration
of profile window; a window “Name
of Profile” will open. Insert the
name of the new profile. A new profile will be
created by the end of this process.
Notice: the new profile
will appear on the list of profiles of the administration
of profiles window. In order to select it, click
on the profiles name and then click select.
|
|
|
|
|
How do I modify
the characteristics of a profile? |
|
| |
In
order to change the characteristics of a profile,
you should only modify its configuration. To do
so, follow these steps:
1.Click the button identified with the symbol
“>>” in
the main menu, which is on the top right side
of the contact list.
2.Select the Tools
option of the displayed menu; then select the
Configuration option
of the displayed sub menu and make the modifications
that you want.
|
|
|
|
|
How do I switch
from one profile to another ? |
|
| |
This
is only possible if one has previously created more
than one profile. To switch profiles, follow these
steps:
1.Click the button identified with the symbol
“>>”
in the main menu, which is on the top right side
of the contact list.
2.Select the Tools
option of the displayed menu; then select the
Change Profile option
of the displayed sub menu. The profile
selection window will open.
3.In the profile selection window, select the
profile to which you want to switch and then click
the OK button.
|
|
|
|
|
What do I
need to establish an audio/video session? |
|
| |
To
establish an audio/video session, you need to have
a Webcam, a microphone connected to the PC, sound
card, and loudspeakers or headphones.
|
|
|
|
|
How do I start
an audio and video session ? |
|
| |
To
start the audio and video session, follow these
steps:
1.Doubleclick on the contact with whom you wish
to start the audio/video
session
2.In the session window, click video,
thus the video component will open
3.Click the play button
from the video area. In this way, you will be asking
for video communication.
4.Once the video communication is accepted, the
image of the contact will appear (if the image that
appears is an animated graphic, this is due to the
fact that the person with whom you have started
the video communication has no webcam, though he/she
will be watching you). |
|
|
|
|
Can I start
audio and video sessions with my contacts of other
Instant Messengers ? |
|
| |
Not
with all of them. This kind of sessions can only
be run with messengers that use the H323
protocol (ie: MS Netmeeting, MS Messenger
and Gnomemeeting). Obviously, it is possible to
start audio and video session with any other user
who also is running neos.
|
|
|
|
|
Can I run
only audio sessions (without video) ? |
|
| |
YES.
Simply click play on audio.
|
|
|
|
|
Can I establish
an interactive session if I only have an Internet
Dial Up connection? |
|
| |
YES.
However, it is recommended be only an audio session
because the video consumes a great deal of bandwidth
and the resulting quality can be rather lowand it
may spoil the audio signal as well.
|
|
|
|
|
How can I
see the whiteboard? |
|
| |
There
are two ways to access neos´ digital whiteboard:
1. From an open session
(you can access it double clicking on a contact
from your list -it is not necessary the contact
be on line-). Once the session window is opened,
you will find an expanding
button on the left side that must be clicked; the
session window shall be expanded towards the left
side, showing the digital whiteboard.
2. From the Contact list.
You should click the main menu button, identified
with the symbol “>>”,
which is at the top right side of the Contact
list; once this been done, the options of the
menu will expand. Then you should select the Tools
option where other options will come up. Select
the “new whiteboard”
option.
|
|
|
|
|
Can I see
the multimedia panel out of session ? |
|
| |
YES.
In order to spot the multimedia panel out of session,
you should click the main menu button, identified
with the symbol “>>”,
which is at the top right side of the contact list.
Once you click this button, the menu will be expanded.
Now you should select the option “Tools”,
where more options will come up. Select the “Multimedia
panel” option.
|
|
|
|
|
How does one
contact another user from the multimedia panel ? |
|
| |
In
order to contact another user from the multimedia
panel, you shall simply click “play”
both for video and audio. A window enquiring who
you want to contact will open; you should enter
the “ID”
of the person you want to contact.
|
|
|
|
|
Why is it
possible that I can view the message “ …
is typing...” at the bottom of the window only
with some contacts ? |
|
| |
The
message “… is typing...”
is spotted when the other user is using Neos.
Otherwise, you might or might not spot that message,
depending on the software that the other end is
using (ie: with the MSN you can spot it, but with
the ICQ, cannot).
|
|
|
|
|
Can I send
messages just by clicking ENTER ? |
|
| |
YES.
In configuration -> Jabber
–> Messenger check the label
“[ ] on enter send message”.
You can send it clicking ALT+S
or the send button.
NOTE: You can also
use CTRL-ENTER to go from one line to another in
the space where the text is being written.
|
|
|
|
|
|
|
Neos
use and FAQs
FAQs
